How to Cancel Order
This article will help you learn how to cancel an order in your client area.
When you order a service, you have several options for canceling the order. This article explains how to cancel an order after payment or after service activation through your client area. It outlines the refund process, applicable cancellation rules, refund conditions, and when penalties may apply.
Option 1: How to Cancel Order after Payment
To cancel the order after payment, create a support request through the ticket system. Get return of payment funds to the balance in your client area according to the refund policy.
Option 2: How to Cancel Order after Service Activation
To cancel the order after service activation, create a support request through the ticket system. Get return of payment funds to the balance in your client area according to the following rules:
- If you want to cancel an already activated service within a month, get return of payment funds to the balance in your client area minus a 25% penalty for the first month’s rent.
- Cancel the order at the end of the paid period without a refund.
If you still have questions about how to cancel the order, you can ask them via the online chat in the lower-right corner of the site or create a support request through the ticket system.