How to Cancel Order

This article will help you to know how to cancel the order in your client area. When you order any service, you have several options to cancel the order.

Option 1: How to Cancel Order after Payment

To cancel the order after payment, create a support request through the ticket system. Get return of payment funds to the balance in your client area according to the refund policy.

Option 2: How to Cancel Order after Service Activation

To cancel the order after service activation, create a support request through the ticket system. Get return of payment funds to the balance in your client area according to the following rules:

1. If you want to cancel an already activated service within a month, get return of payment funds to the balance in your client area minus a 25% penalty for the first month’s rent.
2. Cancel the order at the end of the paid period without a refund.

If you still have questions about how to cancel the order, you can ask them in the online chat in the lower right corner of the site or create a support request through the ticket system.