This article will help you to be aware of your ordered service status. When you order a service, the service status is changed according to every new order state. The order state depends on the client’s actions towards the service and other events.
Service Statuses Types
Service order status is the state of your order from the moment it is formed to the moment it is activated or terminated.
Order status contains the following states:
- Pending (Service state ordered, Service state pending)
- Canceled (Service state rejected, Service state canceled)
- In progress (Service status activating)
- Active (Service state active)
- Suspended (Service state suspended)
- Terminated (Service state terminated)
The current statuses of the service and the server are displayed on the order page:
VPS and VPN servers have additional Installing, Running, Stopping, Stopped, Starting statuses that differ them from Dedicated and Storage servers.
Statuses in the system are set automatically when the corresponding actions are performed in the system. The status cannot be forced, regardless of the actual status of the service or server status. Depending on Event in the system, the statuses of objects in the system are mutually switched. Also, the client can change the service status in the client area or create a support request through the ticket system.
There are also three main types of invoices:
- Initial invoice is issued by the system when creating a new order. Initial invoice lifespan for the new service is 3 days from the creation moment.
- Prolongation invoice is generated automatically 15 days before Next due date or manually generated for suspended service.
- Custom invoice is issued manually and maintains the same statuses as the prolongation invoice.
When you order any service, you are on the Pending state of service order. When the service state is Active, you deal with Suspended or Terminated state of active service. Every state depends on the client’s actions towards the service, its payment and other events.
Pending State of Service Order
Pending state of service Order is the state where service order depends on the actions towards the initial invoice. If the initial invoice was overdue, canceled, or the manager canceled the Pending order, service was Rejected, the client can create a support request for a new primary invoice through the ticket system, and the service returns to the Pending state again. 
If the initial invoice was paid, the manager takes the order for activation and in case of any obstacles absence service state changes into Ordered upon manager’s completion of the service activation process.
Suspended State of Active Service
Suspended state of Active service is the state of determination process whether to restore invoice and come back to Active service state from the Stopped service status or to set Terminated state for Active service. Suspended state Active service lasts 3 days from Next due date inclusive in case of payment absence.
There are several variants to initiate suspension and Stopped status for Active service:
- Manager initiated suspension. Reason: rules violation.
- System initiated suspension. Reason: overdue.
If the violation was not resolved or the invoice was not restored, Active service state goes to Terminated one in 3 days automatically.
Terminated State of Active Service
Terminated state of Active service is the end of Active service state. Service state Suspended goes to Terminated in the payment absence in 14 days from Next due date inclusive. Manager can initiate the Restoring service status and return Active service state manually after creating a support request through the ticket system and paying for the re-issued prolongation invoice.