Welcome to WEBRAIN OÜ, which you know under the brand name is*hosting. We have a set of rules and conditions for you and all our customers who use our services.
ATTENTION: Please note that violation of the following rules may result in immediate blocking of your account without refund:
- No Spam
We do not tolerate email spam, including outgoing and incoming spam. Exceptions may be made only in cases where your server has been hacked. Please note that SMTP ports (e.g., 25) are blocked by default on Linux Lite and Linux Start plans for your security. To unblock these ports, you must complete the KYC verification procedure and maintain a balance sufficient to cover at least 3 months of service.
- Mass Mailing
The use of our services for any form of mass mailing is strictly prohibited. Should we receive any complaints related to mass mailing or detect such activity, your service will be immediately suspended without the possibility of a refund. If you require mass mailing solutions, we recommend utilizing third-party providers that specialize in this service.
- Anti-Malware
The use, distribution, or promotion of viruses, exploits, botnets, phishing schemes, spyware, ransomware, and redirects to sites containing such malware is prohibited. This includes any attempt to compromise our network's security or other users' networks. Exceptions may be made only in cases where your server has been hacked, and the content is used solely to diagnose and resolve the issue, provided immediate action is taken to eliminate the threat.
- Fighting Illegal Content
We are strictly against any form of child pornography (including lolicon, shotacon, and other similar genres), incest, animal pornography, necrophilia, violence or sexual coercion (including violence and rape), extreme violence or dismemberment (guro), as well as any sites with models who appear to be under 18 years of age. This also includes any content depicting or condoning sexual activity with minors, animals, or dead bodies, as well as links to such sites. In addition, we prohibit any content that promotes or glorifies illegal activities such as human trafficking or exploitation.
- Fraud Prevention
Fraud in any form, including phishing, identity theft, and scam sites, is strictly prohibited. This includes sites promising high income, financial schemes such as pyramid schemes and other fraudulent structures, and any redirects to such sites. We do not tolerate any activity aimed at deception or fraud, whether through misrepresentation, manipulation, or false statements.
- Prohibition on Selling Accounts
It is prohibited to host sites offering the sale, transfer, or other disposal of accounts on financial services, government services, and any other sites whose access is regulated by law or requires personal identification of the user. This includes any platforms facilitating account trading that bypass legal or regulatory requirements.
- Network Security
We do not tolerate network or port scanning, brute force attacks, spoofing, vulnerability scanning or exploitation, or other similar activities. These actions undermine the security and integrity of our infrastructure and the infrastructure of other users and are strictly prohibited.
- Prohibition of Certain Tools
Installing and using pentesting, network scanning, or remote administration tools such as Cobalt Strike, Metasploit, and similar software is prohibited. These tools may be used for malicious purposes and are not allowed on our platform unless they are explicitly permitted for legitimate security purposes with prior approval.
- Drugs and Psychotropic Substances
The sale, distribution, or promotion of spice, smoking mixtures, and other narcotic and psychotropic substances, as well as precursors for their manufacture, is prohibited. This also includes any content that promotes the production, sale, or distribution of banned substances.
- Sovereignty Protection
Hacking, unauthorized access, or attacks directed at government structures, other organizations, executive authorities, or other resources are prohibited. This includes any actions that undermine any institution's integrity, security, or functioning, whether public or private.
- Against Extremism
Any actions aimed at inciting national hatred, promoting hate speech, or engaging in any form of extremist activity are prohibited. This includes any content that encourages violence, discrimination, or hostility based on race, religion, ethnicity, gender, sexual orientation, or other protected characteristics.
- Fighting Terrorism
Participation in, encouragement of, or support for any form of terrorist activity is prohibited. This includes disseminating propaganda, recruitment, fundraising, or other actions promoting or advancing terrorism.
- Sanctions
Our company reserves the right to refuse to provide services to any person or organization subject to sanctions by the government of the United Kingdom, the European Union, the United States of America, or any other relevant regulatory body. This also includes compliance with international sanctions regimes to ensure you do not interact with sanctioned persons or organizations.
- IP Address Reputation Protection
Any actions that may result in IP addresses being blacklisted, such as SpamHaus, StopForumSpam, SpamCop, Blocklist, antivirus databases, and other similar organizations, are strictly prohibited. This includes actions related to spamming, phishing, or other abuse. Exceptions may be made only in cases where your server has been hacked, and immediate action is being taken to resolve the issue.
- No Attacks
Conducting “test” DDoS attacks or any other attacks on your server that may harm other customers is prohibited. Organizing or launching DDoS attacks from rented servers is also strictly forbidden. These actions undermine the stability and security of the network and are considered serious violations of our terms of service.
We strictly monitor compliance with these rules and reserve the right to block the main account and any other accounts registered under different names if they violate these terms. Thank you for following these rules, which help us maintain security and provide quality service to all our customers.
ATTENTION: In case of the following violations, we provide a time limit of 8 to 72 hours to resolve them, depending on the severity of the breach. Additionally, we may request additional KYC (customer identification) if necessary. In case of repeated violations, we reserve the right to terminate the service:
- Hosting online pharmacies offering illegal pharmaceutical products
It is strictly prohibited to host or operate online pharmacies that distribute or sell illegal pharmaceutical products, including unlicensed or counterfeit drugs. This applies to all types of pharmaceuticals not approved by the relevant health authorities.
- Operating anonymous imageboards containing offensive content and/or lacking moderation
Hosting or operating anonymous imageboards or forums containing offensive, defamatory, or illegal content is prohibited, especially if such platforms lack proper moderation. This includes sites that incite hatred, distribute personal data, or engage in malicious activities.
- For VPS
Setting up public (commercial) VPN/proxy services without hosting administration approval: Setting up public or commercial VPN/proxy services on a VPS without prior hosting administration approval is prohibited. These services may be used for illegal activities and pose a security threat to our infrastructure.
- Setting up and using proxy servers without authorization
Unauthorized setup and use of proxy servers on our network is prohibited. Proxy servers should only be used with explicit permission to prevent their use in illegal activities or to bypass security systems.
- Managing TOR exit nodes
Managing TOR exit nodes on our servers is not allowed. These nodes may facilitate anonymous access to illegal or malicious activities, leading to legal and reputational risks for our company.
- For VPS
Cryptocurrency Mining: Using VPS for cryptocurrency mining is not allowed. Cryptocurrency mining consumes significant resources, which may negatively affect server performance and the quality of service to other customers.
- Running websites or stores selling counterfeit goods such as watches, bags, clothing, etc.
Creating and operating websites or marketplaces selling counterfeit goods such as watches, bags, clothing, or electronics is strictly forbidden. This includes products that violate intellectual property rights or mislead consumers by imitating well-known brands.
- Willful infringement of copyright, intellectual property, or trademark rights
Continuous and willful infringement of copyright, intellectual property, or trademark rights will result in immediate action, including suspension or termination of service. This includes unauthorized distribution of copyrighted material or trademark infringement.
- Proxying traffic of any kind
Proxying or tunneling traffic through our servers without an explicit, legitimate purpose is prohibited. Such actions may conceal illegal activity, pose significant security risks, and degrade network performance.
- Using our servers/VPS to protect against DDoS attacks of third-party projects (not hosted on our servers/VPS) by proxying/tunneling traffic
It is not allowed to use our infrastructure to protect against DDoS attacks of third-party projects not hosted on our servers/VPS by proxying or tunneling traffic. This may expose our network to additional risks and degrade the quality of service for other customers.
- Violating the laws of the country where your server is located
All activity on our servers must comply with the laws and regulations of the jurisdiction where the server is located. Violating local laws, including illegal distribution of content or unauthorized access to data, will result in immediate termination of service.
- Adding and using IP addresses that do not belong to you
Using IP addresses that are not assigned to your account is strictly prohibited. If such actions are detected, the server will be immediately blocked, and a $500 to $1,000 fine will be imposed.
- Any other actions that may cause material or reputational damage to our company
We reserve the right to take action against any actions that may damage our company's reputation or lead to financial losses. This includes illegal activities, abuse of services, or any other actions that may lead to legal or regulatory consequences.
- Any actions that lead to the blocking of our IP addresses and networks by mail services
Any actions that lead to blocking our IP addresses or networks by mail services are prohibited. This includes sending spam, phishing, or any other abuse of mail services. Violations will be punished with fines of between $50 and $250.
- For VPS
Hosting scripts, websites, and other traffic-generating resources (audio/video streaming, file storage, CDN, etc.): Hosting high-traffic websites, streaming services, file storage, CDN, or other traffic-generating scripts on a VPS is prohibited. These actions may overload the server and degrade the quality of service for other customers.
- For VPS
Creating SWAP files for SSD and NVMe plans: Creating SWAP files on VPS with SSD and NVMe drives is prohibited. This practice may cause excessive wear on the drives, reduce their service life, and negatively affect performance. - For VPS
Exceeding the established maximum channel traffic permanently: Constantly exceeding the established maximum channel traffic on a VPS is not allowed. This may deteriorate the quality of service for other customers and entail additional fees or service restrictions.
We strive to provide all our clients with stable and high-quality server operation, so we recommend adhering to the following levels of average or constant channel load for VPS:
For VPS with a 1 Gbit/s port:
Lite/VPN tariff: up to 10 Mbit/s
Start tariff: up to 15 Mbit/s
Medium tariff: up to 20 Mbit/s
Premium tariff: up to 50 Mbit/s
Elite tariff: up to 80 Mbit/s
Exclusive tariff: up to 100 Mbit/s
For VPS with a 1 Gbit/s port in Singapore, Japan, Hong Kong, UAE, Australia, Brazil, and Turkey:
Lite/VPN tariff: up to 5 Mbit/s, traffic up to 1000 GB/month, overrun – $0.01 per 1 GB
Start tariff: up to 10 Mbit/s, traffic up to 2000 GB/month, overrun – $0.01 per 1GB
Medium tariff: up to 15 Mbit/s
Premium tariff: up to 20 Mbit/s
Elite tariff: up to 30 Mbit/s
Exclusive tariff: up to 50 Mbit/s
You can get another 10 Mbit/s for $25 per month or $35 for the UAE if you need more bandwidth. Remember that the load is calculated for both incoming and outgoing traffic.
For most VPS, even powerful ones, 10-20 Mbit/s is usually enough unless used for resource-intensive tasks such as file distribution or streaming.
IMPORTANT: We do not limit your VPS's bandwidth to the above default values. Your VPS can use the full bandwidth of the central server, for example, up to 1 Gbit/s. However, if we notice persistent exceedance or resource abuse that may affect other customers, we may limit the bandwidth to the recommended values. For promotional plans, the maximum allowed load is halved.
For example, if you have a Medium plan and the channel load temporarily increases from 10 to 40 Mbit/s during peak hours, we will not take any action. However, if the channel load consistently exceeds 50 Mbit/s on the Lite plan for several days or weeks, we may reduce the bandwidth to 10 Mbit/s.
If the situation is not critical, we will notify you in advance about exceeding the recommended load and give you 24 hours to reduce the load or switch to a more suitable plan. If the problem is unresolved, we will set a limit and notify you via the ticket system. If the load on your VPS creates issues for other customers, we must set limits immediately and inform you.
You can always contact us for advice via chat or the ticket system – we are happy to help!
IMPORTANT: If your server causes issues for other users (for example, due to DDoS attacks or excessive loads on the channel or disk system), we reserve the right to limit the load, terminate the service, or offer alternative solutions to maintain the service's stability. It is important to remember that sometimes measures are necessary to ensure stable operation for all customers.