US, US2 Series Servers
- paid 15 days before the end of the rental period (i.e. upon invoicing) *,
- in case of non-payment - disconnection on the last day of the lease (in case of late payment, the server cannot be restored).
Servers of other series (DE, RU, UA, NL3)
- paid before the end of the rental period **,
- in case of non-payment - disconnection 72 hours after the end of the lease (deletion, if necessary, 24 hours after disconnection).
VPS
- paid before the end of the rental period **,
- in case of non-payment - disconnection 72 hours after non-payment (removal after 30 days or earlier if necessary).
* If you are unable to pay for the service on time - create a ticket and notify us about it. If the invoice is not paid, we reserve the right to issue a waiver of further renewal in the data center.
** If you are unable to pay for the service on time - create a ticket and notify us about it. Payment by installments is possible.
Invoices for services are issued 15 days before the end of the rental period and are paid automatically if there are enough funds on the balance sheet. The invoice must be paid by the date indicated in the invoice.
We do not use a recurring payment system. We recommend you to monitor the timely payment of services.
Penalty for late payment of the invoice - 10% of the service cost (charged after 15 days of delay). When creating a deferred ticket, you will avoid penalties and blocking.
is*hosting is not responsible for the consequences of blocking or deleting a server due to late payment.
IMPORTANT! During blocking, there is no automatic refusal to provide services or refuse from the server. Therefore, the time when the server or VPS was blocked must be paid. This allows you to save your data in the event of an unintentional delay in payment.
If the server or VPS is blocked, but not deleted, its activation is possible after payment of the debt. The rental date does not change.