Subscription policy — is*smart

This Subscription Policy ("Policy") outlines the terms and conditions applicable to all subscription services provided by Webrain OU ("we", "us", or "our"), a company registered in Estonia, operating globally through is*hosting (the "Service"). This Policy governs your rights and obligations when subscribing to our premium services. By purchasing a subscription, you agree to be bound by this Policy in addition to our Terms of Use, Privacy Policy, and all the related policies.

1. Overview of Subscription Services

We offer subscription plans that grant you access to certain services and features in our Service. Subscriptions may include, but are not limited to, discounts, exclusive tools or functionalities, and early access to new features. The scope of access is defined on the relevant product or pricing page at the time of subscription.

Current available and upcoming subscriptions include:

• is*smart: Includes access to specific modules and benefits as described below.

2. Eligibility and Account Requirements

To be eligible for a subscription:

• You must be at least 18 years of age or the age of legal majority in your jurisdiction.
• You must have a valid user account in our Service.
• You must provide a valid and accepted method of payment.

By subscribing, you confirm that you meet all eligibility criteria.

Please note: To prevent fraud and ensure compliance, customers with a "Restricted Access" and “Verification Recommended” account statuses may be required to complete KYC (Know Your Customer) verification before accessing or renewing subscription services.

Subscription Plans and Billing Cycles

3.1 Billing Cycles

Subscriptions are offered on a recurring basis, typically monthly or annually. The specific billing cycle applicable to your subscription will be indicated at checkout and in your account dashboard.

• is*smart is available in durations of 1, 3, 6, 12, 24 and 36 months.

3.2 Payment Authorization

The User must either make payments manually using any available method or authorize automatic deductions from their internal account balance, provided sufficient funds are available. By activating is*smart subscription, the User gives explicit consent to such automatic balance deductions for future renewals.

3.3 Billing Details

You can explore the relevant pricing on corresponding product or pricing sections. Invoices will reflect applicable taxes, including VAT as per your location and EU tax regulations. You are responsible for ensuring that all billing information is accurate and up to date.

3.4. Delivery of Subscription Services

Provision of the subscription service is fulfilled through continuous access to digital features and benefits throughout the subscription term. The service begins immediately upon activation and is considered delivered progressively over the duration of the selected subscription period (e.g., 1, 3, 6, or 12 months).

4. Auto-Renewal and Renewal Notifications

All subscriptions are subject to automatic renewal unless explicitly canceled. Prior to renewal, you will receive an advance notice via email outlining:

• The renewal date
• The applicable fee
• Instructions for cancellation

6. Right of Withdrawal (EU Consumers)

Under Directive 2011/83/EU, if you are an EU consumer, you have the right to withdraw from a subscription within 14 days of purchase without giving any reason.

To exercise this right, send a written notice to support@ishosting.com or create a ticket in your Dashboard with a corresponding request clearly stating your intention to withdraw.

Important: If you request and gain full access to digital content or services before the withdrawal period ends and expressly agree to waive your withdrawal right, you will not be eligible for a refund.

7. Cancellation and Termination by User

You may cancel your subscription at any time by:

• Logging into your account and managing subscriptions, or
• Contacting customer support at support@ishosting.com or via tickets in your Dashboard.

Cancellations take effect at the end of the current billing cycle. Access to premium features will continue until the cycle ends. No further charges will be applied.

Please note: A subscription such as is*smart may only be one active per account. Multiple subscriptions are not allowed.

8. Refund Provisions

Refunds are handled in compliance with EU law and our general Refund and Cancelation Policy.

Subscription Features and Benefits

9.1 is*smart (MVP)

Includes the following components:

• is*ai: Access to a curated set of AI models with limited token usage. Available models include: Gemma3, Qwq, Deepseek-r1, Llamma3.3, and Phi4. The list of supported AI models can change from time to time, so please refer to this Policy or the corresponding product or pricing page to get relevant information.
• is*partners: Discounts and special offers from our official partners.

General Benefits:

• 5% discount on all services purchased through the Service while subscription is active.
• Early access to newly released features.
• Exclusive offers from third-party partners.
• Additional bonuses for balance replenishment, as follows:

Bonus System for Balance Replenishment:

Replenishment Amount (USD)	Bonus %	Total Credited Value (Min-Max)
70 - 150	5%	73.5 - 157.5
151 - 300	10%	166.1 - 330
301 - 500	12%	337.12 - 560
501 - 5000	15%	576.15 - 5750

Limitations:

• Premium support is not included.
• KYC verification may be required for users with flagged or restricted accounts.
• Only one active is*smart subscription is permitted per account.

10. Changes to Subscription Terms or Pricing

We reserve the right to modify subscription terms, features, or pricing. Users will receive at least 30 days' advance notice via email. Any changes will apply only after the current billing cycle ends. At the time of purchase, the subscription terms are fixed and apply as-is, with any future changes to the plan affecting only new purchases and not altering existing subscriptions unless explicitly requested by the user.

11. Termination by Us

We may suspend or terminate your subscription if:

• You violate our Terms of Service or this Policy.
• We detect unauthorized or fraudulent activity.
• Your payment method fails after repeated attempts.

Where possible, notice and an opportunity to remedy the issue will be provided.

12. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of Estonia and relevant EU regulations. Any disputes shall be subject to the exclusive jurisdiction of the Estonian courts, unless otherwise mandated by consumer protection laws in your country of residence.

Contact Us

For questions or assistance regarding this Subscription Policy, please contact us:

Email: support@ishosting.com
Company: Webrain OU
Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tuukri tn 19-315, 10120, Estonia